Know what happens on every call, without listening to every call.
Switchboard Room makes software that plugs straight into Five9. Our AI call QA grades 100% of your calls against your script, and our caller ID tool keeps your outbound numbers working longer.
AI call QA that actually covers the whole floor.
Most QA teams sample a handful of calls per agent and hope it's representative. We grade all of them.
Every call transcribed, graded, and ready to coach.
Five9 sends your recordings to us automatically. Each call gets transcribed and scored against your actual script, then lands on a board your managers and coaches can check in a few minutes a day.
- Grades every call, including the 10 to 30 second ones where bookings quietly die and manual QA never looks
- Agent scoreboard tied to your Five9 call data, so you see who's slipping before the numbers do
- Red flags surfaced first: script misses, compliance language, calls that went sideways
- Full transcripts and coaching notes on every graded call
- Login-protected board for managers and coaches, no Five9 seats needed
Two tools, one goal: more conversations that turn into business.
AI Call QA
Automatic transcription and script-based grading for every Five9 call, with a scoreboard and coaching view your team will actually open.
- Pulls recordings from Five9 automatically
- Grades against your script, not a generic rubric
- Built for outbound sales and appointment setting
Caller ID Management
Picks which number shows on each outbound call, grades every number's health, and rests the tired ones before they burn out, so your numbers last longer and more people pick up.
- Stamps caller IDs on your lists and pushes them into Five9
- A through F health grade on every number
- Optional disconnected-number scrub before lists load
Works with the Five9 setup you already have.
No new phone system, no browser extensions for agents, no ripping anything out.
Connect
Your Five9 admin creates a limited-permission API user and points recording export at us. Usually under an hour.
Configure
We load your script, campaigns, and grading rules, and set up logins for your managers and coaches.
Run
Everything runs on its own from there. Calls get graded and numbers get managed in the background, every day.
Need hands on your Five9 setup too?
Configuration and operations work, done by a certified Five9 Outbound Administrator. Fixed prices, written handoffs, no endless sales calls.
ANI / Local Presence Fix $1,850
Inventory your number pools, write a local presence strategy for your markets, configure and test it in Five9, and hand off a doc your team keeps.
Outbound Dialer Audit $1,250
Campaign, list, pacing, disposition, and ANI hygiene review with a prioritized fix list.
Fractional Admin Retainer $2,000 to $3,500/mo
Change queue, campaign housekeeping, documented changes, and a weekly summary. Hours scoped in writing each month.
Reporting Desk $1,500 pilot, then $750/mo
Five9 KPIs exported to a simple dashboard with a weekly snapshot. For existing clients.
Configuration and operations only. No legal or TCPA advice, and no guarantees about spam labels, answer rates, or invoice credits.
Built by someone who runs Five9 for a living.
Switchboard Room is run by Pearl out of Springfield, Missouri. She manages Five9 day to day for an outbound call center, which is where these tools came from: she needed them, couldn't find them done right, and built them.
That means the products are designed around how outbound floors actually work, not how a sales deck thinks they work.
Five9 Certified Outbound Administrator · May 2026See your own calls graded.
Send a quick note about your Five9 setup and team size. We'll set up a demo using your real call flow, no pressure pitch.